How Great Teams Prioritize Goals

We were really bad ad prioritizing goals.

Years ago our property management company left a lot to be desired when it came to our ability to prioritize projects. We didn’t have an agenda for our strategic planning meetings. Embarrassingly sometimes our executive team would write our priorities down, and then lose the paper we wrote them on. We would talk about to-dos and not follow up. This lack of structure kept us amateur, and we struggled to move our business forward.

Continue reading “How Great Teams Prioritize Goals”

The Cost of Ideas

There is no such thing as a bad idea.

You’ve heard the adage “there’s no such thing as a bad idea.” Well, and we all know this, it just isn’t true. If there really is no such thing as a ‘bad idea’ how would be express a sentiment that an idea just didn’t work out, that it wasn’t good, or that it ended up being ruinous? We say it pretty much to get people who would otherwise not feel comfortable going out on a limb to, well, walk out on that limb. We know there is something about the phrase that works logically, but what is it?

Continue reading “The Cost of Ideas”

Property Management Mastermind Show ft. Gwenn Aspen from Anequim

Gwenn Aspen joins me today to talk about sourcing Mexican talent to help you. Some people like to call them virtual assistants, but we prefer to think of them as virtual team members! Gwenn will help you understand more about the benefits and process of working with people in Mexico to help you run your property management business.

Continue reading “Property Management Mastermind Show ft. Gwenn Aspen from Anequim”

Customer Service in a hostile situation

Over the years customer service at the legacy air carriers seems to have dropped off precipitously. Maybe that isn’t a surprise to anyone, but today on my way to Atlanta there was a perfectly bad situation happening right next to me and it serves to demonstrate how a disconnected mission can muddle up an already bad situation.

Continue reading “Customer Service in a hostile situation”