Solutions for Rent Manager Users
Call Center And Back Office Solutions
With our roots in the property management industry, along with our extensive experience with Rent Manager Software, we offer two solutions that will enhance your business and improve the efficiency of the Rent Manager software.
The 24/7 Call Center is a dedicated, experienced team fully integrated with the software. Our Back Office Solutions supports your business accounting needs with a team of professionals experienced in reconciliation and payables.
Call Center And Back Office Solutions
With our roots in the property management industry, along with our extensive experience with Rent Manager Software, we offer two solutions that will enhance your business and improve the efficiency of the Rent Manager software. 24/7 Call Center is a dedicated, experienced team fully integrated with the software. Our Back Office Solutions supports your business accounting needs with a team of professionals experienced in reconciliation and payables.
Rent Manager 24/7 Call Center
Rent Manager Back Office Solutions
Rent Manager 24/7 Call Center Services
24/7 Phone Coverage, Property Management Industry Pros
How Can Rent Manager Call Center Make Your Life Easier?
Our team of bilingual professionals help you operate your business more efficiently and increase tenant satisfaction.
Full Service
Provide a better experience for your tenants without having to hire and manage additional employees.
Seamless Integration
Data syncs directly from our Call Center into your Rent Manager database, providing you with detailed descriptions of every interaction.
Bilingual & Professional Live Agents
Every phone call your tenants make is answered by a live, fully trained agent. Rent Manager Call Center’s professional, courteous staff can serve as a seamless extension to your business.
How it Works
Sign up
Once you’ve decided to work with us, we’ll begin onboarding. During this stage, we’ll work together to:
- Establish basic property information and what constitutes an emergency
- Determine dispatch protocol
Call forwarding begins
- We work with you to assign a phone number for call routing and handle the technical setup details
- We begin taking calls. Our bilingual agents are fully trained in maintenance troubleshooting and fair housing.
Reporting & Feedback
- We provide quarterly reports on the number of tickets created, number of emergencies, number of complaints (if any), as well as the action plans taken towards them.
- We conduct quarterly review meetings to gather feedback and make improvements to how we operate.
Areas We Support
Our bilingual agents are trained on core competencies that are most important to property managers. Some of the things we handle include:
- After-hours and weekend calls
- Troubleshooting maintenance service issues and creating work orders when necessary
- Dispatching service orders
- Coordinating maintenance and turnover service issues with technicians and vendors
- Call forwarding and detailed message taking
- Immediate response for emergencies
- Rent Manager data input
Back Office Solutions Service for Rent Manager Users
We empower you to be the boss of your business, while we focus on the day to day.
Anequim operates a team of remote professionals dedicated to supporting Rent Manager software users with reconciliation and payables. Anequim Back Office Solutions) helps property managers save on payroll costs and improve the way they handle data within Rent Manager.
When you hire one of our solutions, you are essentially hiring a part-time, multifaceted team, able to help you with anything from accounting to applications to maintenance. Because we’re fully integrated with Rent Manager software, every update shows up in your system in real-time.
How Can Anequim Back Office Solutions Support Your Business?
Our team of fully trained professionals can take time-consuming reconciliations and accounting tasks off your plate so you can focus on your business.
Reconciliations
Know — and trust — your cash position with triple tied reconciliations and always-up-to-date books.
Payables
Keep your vendors happy — let us handle coding, association, and vendor management.
Financial Support Services
From helping you get caught up to workflow training, our experts can help take the guesswork out of Rent Manager best practices.
How it Works
Anequim brings deep expertise in Rent Manager software and, most importantly, best practices to help you make better and more informed decisions with our easy to run and use reports. When you decide to implement Anequim BOS for your business, you can expect:
Hands-off
Anequim BOS is a turnkey solution and can be implemented for your business in just one month.
Part-time solutions available
Get the right amount of support for your property management company’s needs.
Reporting & Feedback
We continuously measure productivity to ensure you get the most out of your investment.
No training or onboarding waiting time
Our team is fully trained and able to adapt and scale quickly to accommodate our clients’ needs.
No people management
Anequim handles every aspect of employment, and provides coaching sessions, ongoing learning and development opportunities, and more.
Improved communication
You’ll be assigned an account manager from day one to ensure BOS operates seamlessly for you and your business.
More About Reconciliation Services
Property Managers are not accountants, and that is okay, but Property Managers have a legal responsibility with their clients trust account. Anequim BOS Reconciliation Services include duties such as:
- Ensuring each expense is in the right bucket and against the entity
- Being audit ready at every moment, because books will always be accurate
- Ensuring Rent Manager software represents the reality of your bank account to the last cent
- Creating an automated report (weekly or monthly) to help guide important business decisions
- Helping you make business decisions based on trustworthy information.
- Ensuring you can trust your cash position.
More About Payables Services
Do you know how much money you owe to your vendors at this precise moment? Are your vendors happy with your payment procedures? Are you happy with your current payables process?
If the answer to any of the above questions is no, Anequim BOS Payables is here to help. We handle duties such as:
- Creating weekly workflows
- Paying vendors or suppliers faster
- Implementing best practices
- Reducing frustration among vendors/suppliers with your current payables process
- Delivering an easy-to-read monthly or weekly report for billing and payables
You will always be in control of the money and actually perform the payables either from your PC or phone based on the report. We can help you pay like a BOSS.
