Your Tenants Deserve Better. We Deliver.
Missed calls and delayed follow-ups can cost you trust, leases, and long-term growth. We fix that with remote professionals backed by chatbot-style AI that handles simple requests fast and escalates what matters. Sharp systems, real people.
This service is for:
- Property managers juggling too many service channels
- Operators frustrated by slow response times and repeat issues
- Teams who want AI-backed service reps that actually care
Tired of Services That Slow You Down?
What You Can Expect
If support requests keep piling up, calls are going unanswered, or you’re constantly re-explaining things to your team, it’s time for a change. Our customer service solution is for property managers and operators who need consistent, scalable service without training a new hire every month. You’ll get real people supported by AI that keeps communication flowing, fast.
- Virtual customer service reps fully integrated in your team
- Chatbot-style AI handles FAQs, tickets, and routing in real time
- Better response times, better experiences, better retention
Core Duties and Responsibilities
Some of the tasks your virtual assistant may perform include:
- Answering phone calls and finding immediate solutions
- Managing escalated customer service issues
- Managing property owner inquiries
- Handling leasing calls and lease questions
- Call forwarding and detailed message taking
- Setting up home viewing appointments
- Executing move-in, move-out or maintenance surveys
- Scheduling appointments and maintaining calendars
- Preparing communications, such as memos, emails, invoices, reports and other correspondence
- Writing and editing documents, such as letters, reports and instructional documents
No More Missed Calls. No Excuses.
With Anequim, you get responsive, professional service reps who understand property management and work like part of your in-house team. Our AI-powered system acts like a chatbot on the front lines, (handling FAQs, routing tickets, and managing the volume), while our people deliver personalized support.
The result: no missed calls, no confused tenants, and no more excuses.
AI-Powered Support, Built for Property Management.
Faster
Tasks are completed quicker, reducing turnaround times across the board.
Accuracy
AI catches inconsistencies and minimizes human error.
Enhanced Communication
Automations ensure timely, clear updates for your clients.
More Proactive
Intelligent insights help us prevent issues before they start.
Endless Scalability
Handle more volume with less effort as your business grows.
Real Customers. Real Results.
“We have been working with Anequim for over a year now. Each new employee has strengthened our team exponentially.”
- Jason
Case Study
The proof is in the numbers [Need Stats]
38%
More Accurate
100%
More ROI
82%
Saved Year Over Year
FAQ
FAQs About Customer Service
Customer service reps need a good internet connection, useful equipment, and any type of customer relationship program that allows them to answer messages and take calls as needed.
A Customer Service Assistant is a professional who works directly with customers to address their inquiries, provide assistance, and ensure a positive customer experience. They typically work in various industries, including retail, hospitality, e-commerce, and call centers.
Yes, a virtual assistant can handle phone calls. Virtual assistants are equipped to manage various communication channels, including phone calls. They can answer incoming calls, make outbound calls on behalf of clients, take messages, schedule appointments, and provide general customer support.
You can hire a virtual assistant to do outbound calls for your business. Many virtual assistants are specialized and dedicated to making outbound calls and have processes and procedures ready.
Yes, virtual agents can help enhance customer experience. Using a virtual agent can reduce customer service-related costs by 30% and improve processes by reducing the number of steps. They can provide faster response times, personalized interactions, and reliable service, leading to improved customer satisfaction.
Yes, you can ask your virtual assistant to take customer calls as long as they have the right equipment and customer service platform to do so.
Consider hiring virtual assistants when you have a heavy workload, need specialized skills, want to scale your business, and struggle with time management.
A virtual assistant can replace a regular employee in almost all cases. Virtual assistants are highly skilled professionals who can perform tasks remotely, just like an in-person employee.
