Frequently Asked Questions
What services do you offer?
We offer Remote Professional Services which places virtual assistants with US businesses. For Rent Manager users, we offer Back Office Support (including accounting and bookkeeping), and a Call Center.
Where are your remote professionals located?
We recruit solely out of Mexico. Our virtual assistants are all 100% bilingual, some of whom have been in the workforce in the US or have lived in the US in the past.
You have a lot of information about property management. Can you get great people for other industries?
Although we started servicing the property management industry, we have successfully onboarded clients from many different industries including Law Offices, Medical Offices, Restoration, Retail and many more. If you have a job you need to fill that doesn’t require boots on the ground we can fill it with high-quality, professional people.
What makes you different from other companies that do the same thing you do?
We are not a “placement” company. We partner with our clients to find them long-term, full-time employees. We walk clients through how to train, retain and develop their talented Mexico- based staff so they can have the best possible experience with a global team. We are a legal Mexico company with an office in Guadalajara, Mexico which is fully staffed with Human Resources, Administrative, and Operations teams in Mexico.
Do you source for part-time roles or only full-time?
We only source full-time, remote professionals. Not only does this benefit your company, it also provides stability in an emerging market. Many times clients think they only have enough task for a part-time role but after a consultation realize that our team-mates are capable of far more than they originally imagined. Call us today to discuss the sophistication and breadth of the responsibilities we can source from Mexico.
What activities can someone do virtually from another country?
Anything a domestic person can do from behind a computer. Seriously. Anything.
How can your company help my business?
- Phone calls
- Reviewing tenant applications/checking
- Process optimization
- Customer service
- Email management
- Data entry
What hours do these people work?
The remote professionals are guaranteed 40-hour work weeks. Although these hours can vary, we typically provide a Monday-Friday 8-5 schedule in your time zone, but we can find people willing to work any hours.
Do the virtual assistants like these kinds of jobs?
The virtual assistants are actively seeking remote employment.
How often do I talk to them?
For long-term engaged employees best practices are to treat them like any domestic employee so for the best results we recommend daily huddles, weekly meetings and typical engagement as if they were domestic.
How do I know they are working?
At no additional cost to our clients, we offer a time-tracking software that is required for all Anequim remote professionals. You will have full visibility of their timesheets, and screenshots of their activities, however, best practice is to evaluate your remote employee with KPIs and/or call monitoring forms just as you would any other employee at your business.
What is the true cost?
The cost varies depending on the position you are filling. You can expect the bi-weekly invoice to be the agreed hourly rate, typically between 9-$12 an hour for the approved hours worked during that pay period. Hourly rate is commensurate with the position and responsibilities.
What training do you provide?
Anequim provides one-day training relevant to the job. For the property management industry, training includes the Fair Housing and American Disabilities Act. The remaining training schedule will be done by the direct supervisor of the remote professional. We do this to ensure they are onboarded properly with your processes and procedures.
Why not hire direct?
We make hiring easy. Serving as your HR representative we ensure the remote professional is paid accurately and on time. We absorb your legal liability associated with labor laws. We can advertise in the most popular places, and recruit top talent because we are a legal and reputable company in Mexico. Top talent is not interested in working directly for small businesses in the United States due to the risk of not getting paid and being completely responsible for their own taxes etc. Additionally we can pool our shared resources to get great benefits at a discounted rate benefiting our clients and our staff.
What equipment is provided?
We ensure that the virtual assistants have a current computer and a strong internet connection.
How long does the process take to find a remote professional?
Typically around two weeks.
Will I need to pay or file taxes in Mexico?
Nope. That is our job. You just pay your invoice as you would any US based vendor.
What happens if the remote professional does not work out?
We will find you someone right away to replace them. No long term contracts!